She seemed to be timed on the call as she kept trying to end the call. After giving extensive personal information, she continued to insult me by insisting that she could not interpret the results of the second night with me and that I used the mask incorrectly. I should have asked for someone else at that point.
Finally after several minutes, she stated she was using another patient's data. She kept insisting that "you must have at least tried on the mask as data is showing you used it." I kept explaining that I had not receive the mask until 12/17 and had used the CPAP on 12/17 and 12/18 only. Maybe in this coming decade all will be cleared up with Apria but so much time chasing this down.įirst the rep insisted I had used the equipment on 12/12 and 12/13. I called today Dec 27th to add my supplemental insurance number and was told I now owe $537.10!!!! And Apria has not received the Sleep Doctor paperwork to submit to Medicare and when it receives them-will take another 30-45 days. Still not done and representative says he will credit my account of $537.10. I call to check on the submittal by Apria to Medicare.
#Apria.com delivery status full#
In the meantime, I am paying full amount to Apria each month of $107.42. So in November, called the Sleep Doctor to resend them and once again there is fax confirmation that Apria received the documents. Apria says they did not receive them even though there is fax confirmation evidence by Sleep Doctor. There are more Sleep Doctor documents required from Medicare which I obtained in late Sept and sent to Apria. Who knows the real truth here but I think it was Apria unneccesarily billing equipment to insurance companies. Sleep Doctor says they did not order them and Apria says the Sleep Doctor ordered them.
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